Submit Customer Feedback. 5151 State University Drive, Los Angeles, CA 90032 (323) 343-3000 2023 Trustees of the California State University, Eligible employees can receive up to a 30% subsidy* (not to exceed the $100.00 maximum monthly subsidy) for employees who do not own a parking permit; such employees may obtain up to four (4) parking permits per month from, Monthly subsidized passes are available from the 1, For schedules and information, visit Metrolink at, Want to tryitfor free? The Strategic Plan has postulated ridership growth and the train operations and infrastructure needed to achieve this growth. A TNC is a company that uses an online-enabled platform to connect passengers with drivers using their personal, non-commercial, vehicles. The GRH program is limited to employees of Chapman University. He oversees Metrolinks long term planning for the Southern California Optimized Rail Expansion (SCORE) Program, Metrolinks 10-year, $10 billion plan to re-build the regions rail infrastructure to allow for more frequent service prior to the 2028 Los Angeles Olympic Games. You must make arrangements with the GRH transportation provider. She started her career at Southern California Edison, as a spokesperson, public relations and advertising manager in corporate communications. If the rider is requesting a refund, please refer to the second question in the Additional Information section. He joined Metrolink in early 2022. You are required to make an initial deposit of $45 and maintain a minimum balance of $45 in your account each month as a cushion for your share of the fares. He received his Bachelor of Arts degree from the University of California, Los Angeles, Master of Business Administration degree from the University of Notre Dame, and Juris Doctor degree from the University of California, Davis. People with bikes walking/waiting for Metrolink train. Learn more about all of the services that make up the Metro transit system and how to use each. Hubler has a bachelors degree from Pitzer College and an MPA from the University of La Verne. His career experiences have made him an expert in research, strategy development, technical project/program management, business development and global process improvement initiatives. Schedule Info & Maps. Personal information, as defined by the Freedom of Information and Protection of Privacy Act (FIPPA), including name, contact information, and opinions/comments, is collected under the authority of the Metrolinx Act, 2006, and in accordance with FIPPA. Where can I view routes for beginning and ending Metrolink stations? All Chapman community members are eligible to receive a $30 subsidy per 5-Day Flex Pass, with a maximum of two (a total monthly subsidy of $60). Personal information you provide will be used, as requested, to respond to your enquiries; register you for a live event; book a meeting with a Metrolinx representative; allow you to participate in a survey; add you to an e-mail list that may send promotional messages; or otherwise provide you with a personalized experience. Lines Affected: San Bernardino, 4/28/2023: Planned Advisory for the San Bernardino Line: San Bernardino Line Track Closure May 6-7, 2023, Lisa Bahr Chief Customer Experience Officer, Frank Castellon Chief Safety, Security & Compliance Officer, Elisa Cunningham Chief Technology Office, Justin Fornelli Chief, Program Delivery, Elisabeth Lazuardi Senior Manager, Audit. This decision is up to you based on your level of satisfaction with your service provider. All customer complaints are carefully reviewed, and those submitted by customers who experience accessibility or ADA-related problems are additionally reviewed for adherence to Metro policies by ADA Compliance staff in the Civil Rights Programs Compliance Department. Example: If I have to work unexpected overtime and need my child to be picked up from school? Metrolink transports over 40,000 passengers daily and continues to reduce congestion on highways and improve mobility throughout the Southern California region. Los Angeles, CA Joined July 2008. Director of Strategic Security Technology Alliances at ServiceNow The Enterprise Cloud Company, Digital Solution Sales Executive, Technology Workflows. For example, a request for February would be due on January 18th. They are also tasked with the policing of the railroad rights-of-way within Los Angeles County only. Martin Gulley General Manager of MetroLink Operations [email protected] Amy Parker ADA Coordinator [email protected] Chris Poehler Asst. It is taken out of the paycheck before taxes, thus lowering taxable income. One Metropolitan Square211 N. Broadway, Ste 700St. 1.800.698.4TDD for speech and hearing-impaired. Get in contact with get me there Customer Services. A rider's depositwill be refunded to them once they decide they will no longer participate in the OCTA U-Pass program or if they are leaving Chapman University. Cal State LA Commuter Services will provide a monthly rail subsidy to eligible university employees, full-time or part-time arriving to campus before 11:00 am and use Metrolink as an alternate mode of transportation to the University at least four (4) or more days per week. Early in his SANBAG tenure, Kettle was Director of Intergovernmental and Legislative Affairs for both SANBAG and the Riverside County Transportation Commission (RCTC). Students, and those staff and faculty who do not wish to exercise the pre-tax deduction, may purchase the pass(es) via the Chapman E-Commerce portal or in-person at the Cashiers Office located in the Bhathal Student Services Center. Manage your account and set payment preferences. About MetroLINK; I Want To. Examples are Lyft, Sidecar, Uber, Wingz, Summon, and Taxi. The Commuter Services Office is committed to providing faculty, staff, and students with an extensive Rideshare Program. Espaol. The cost of a one-way taxi ride plus a 15% tip is reimbursable and must be documented on the receipt. Northside-Southside MetroLink Corridor Conceptual Design Study The Northside-Southside Study was an 18-month effort, led by East-West Gateway, to study light rail (LRT) investment in the corridor connecting Goodfellow and I-70 on the Northside of St. Louis to Bayless . Payments to replenish funds into a riders balance can be made through theChapman E-Commerce Portal; Chapman staff and faculty members also have the option of pre-tax deductions. Prior to NCTD, Filippi served for five years at the California Public Utilities Commission, rising to the position of superintendent, rail transit safety section, and 14 years with Union Pacific Railroad, where he served as a switchman, a locomotive engineer and ultimately rose to a manager of operating practices. As the interim Metrolink COO since February 2021, Filippi has led the operations team through the many challenges presented by the COVID-19 pandemic. How do I qualify for Metrolink senior rate pricing? To apply, submit identification documents to verify qualificationwith theMetrolink Request Form. He brings over 20 years of legal experience from both private and public corporation as well as public agency environments, which includes San Diego Data Processing Corporation, Security Escrow & Trust, Inc., DVI Financial Services, Inc., and Bell Atlantic Corporation. intended. An initial deposit of $30 is required for students, and an initial deposit of $45 is required for staff/faculty, who have the option of pre-tax payroll deductions as well. All meetings are conducted as a hybrid of in-person at 1900 Main Street and remote video conference. You will then be issued a U-Pass card, which you will use each time you board the bus. Click on the button below to download the project application form. The St. Louis Battlehawks and Metro Transit are teaming up toprovide college students game day tickets for only $15. The rider must submit the request form with the corresponding future dates and stations. Dreamstar representatives recently presented "high-level plans for the proposed service to Metrolink staff," said Scott Johnson, director of communications for Metrolink. Del Rio established a new legal department for Metrolink and provides daily advice and counsel to the CEO, senior staff, and Board of Directors. Riders who are 65 or older can receive senior rate pricing. TFGM said that Metrolink staff will also be around at key locations, at busier times to help guide people and ensure they get on the right services. The agencies reserve the right to make program changes or cancellations. While she believes life is a highway, when it comes to work, her motto is We are here to be Human and Resourceful.. 2023 Trustees of the California State University, Facilities, Planning, Design, and Construction. Whether our customers are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service. If a rider forgets to pay any outstanding balance, they will begin to accrue a fee. No credit card required. In two customer surveys fielded by Metrolink in April 2020 and February of this year, nearly 75 percent of current Metrolink riders self-identified as essential workers, and many Metrolink staff . Am I supposed to leave any paperwork with the taxi driver? Will I have to make a payment every month? As we receive your ride details from OCTA, an email will be sent to you indicating the amount of your next pre-tax payroll deduction (or the amount you must deposit), which will bring your account balance back up to $45. Kettle has more than 30 years of experience with local and regional government agencies. metrolink metrolink metrolink public info metrolink ( rock island county metropolitan mass tr. Commercialization, In-person at the cashiers office in the Bhathal Student Services Center, Unexpected illness/emergency of an immediate family member, The employee is required to work unscheduled overtime, Non-emergency appointments/meetings/doctor visits, Public transportation disruptions or delays for any reason, Being sent home from work early due to scheduling issues, Any trip where alternate transportation could be arranged in advance, Early release from work due to loss of power, lighting, or network access at the worksite. Powered by Esri. I have heard the train can be delayed; is there somewhere I can check for updates? Rodriguez was selected to be a Resident Fellow at Harvard Universitys prestigious Institute of Politics then recruited to be the Director of The Kennedy Schools, John F. Kennedy Jr. Forum. On December 11, 2017, the City of Claremont hosted a community meeting with representatives of Metro, Metrolink, Foothill Gold Line Construction Authority and the City. Metrolink is the third largest commuter rail agency in the U.S. based on directional route miles and the eighth largest based on annual ridership, serving Los Angeles, Orange, Riverside, San Bernardino and Venture Counties. Since Ronnie Campbell joined Metrolink in 2016 as Chief Financial Officer, he has re-established trust with the Board of Directors and the five Southern California transportation authorities that. Customers with an ADA-related complaint will receive a complaint confirmation/tracking reference number, usually within the same day but no later than five (5) business days from the day Metro receives the complaint. In this case, riders will be notified to replenish funds taken from the balance to the required amount ($30 for students, $45 for staff and faculty). METRO SUBWAYLINK. Those challenges included ensuring the continuity of operations, implementing enhanced cleaning and sanitizing practices and optimizing train schedules to meet the evolving needs of essential workers. Justin Fornelliis Chief of Program Delivery for Metrolink. Metro Customer Relations. The purpose and objective of this department is to provide safe, regulatory compliant, and reliable track, bridge, and station facilities that meet the expectation of Metrolink and other passengers, freight operators, the public, and elected officials. If I cannot access the Metrolink Mobile App, is there another way to obtain a ticket? Chief Operating Officer (GO Transit and UP Express) and Chief Safety and Security Officer. All forms can be submitted to or dropped off at the front desk at the Office of Human Resources (DeMille Hall 140, Orange campus). We serve with passion, think forward, and play as a team. 97 Front Street West, Toronto, ON M5J 1E6, Phone: 416-874-5900, Vegetation Management and Tree Compensation Program. To apply, please complete the appropriate form below, which will identify your selected method of payment. Can I share the taxi or rental car with a fellow employee also needing a ride? That would be a separate car rental agreement and it would be at your expense. Metrolinxs vision for a connected region is about more than just transit - see the full list. To the people and possibilities that a connected region creates. 2023 Endeavor Business Media, LLC. Cal State LA Commuter Services has complimentary round-trip tickets available by request. In this case, riders will be notified to replenish funds taken from the balance to the required amount ($30 for students, $45 for staff and faculty). Riders will be able to request another U-Pass card after submitting another deposit. program. Lines Affected: San Bernardino, 4/28/2023: As Chief of Staff, Noelia Rodriguez serves as a top advisor to the CEO, driving excellence in performance and reporting for Metrolink. Can I use the rental car for more than one day if I pay the difference? Yonge subway extension will extend TTC Line 1 service north from Finch Station to York Region. For questions, contact: Manager, Customer Care, Metrolinx, 20 Bay St, Suite 600, Toronto, ON M5J 2W3, (416) 869-3600. Replies. Hubler has a Bachelors Degree from Pitzer College in Claremont, California and a Masters in Public Administration from the University of La Verne. To report a lost item visit our Lost & Found. You may sign up for Payroll Deduction and have the payment for your pass taken out of your check directly. Today, Metrolink announced it was awarded a $59,000 grant from the Federal Railroad Administration (FRA) to address the issue of suicides along its system through outreach and training with key . "More in-depth . 0:03. To see if you're eligible complete our Employee Public Rail Subsidy Application. Employees can receive a 7-day complimentary ticket. GoPass for K-12 and Community College Students, College / Vocational Additional Discounts, 3650 W. Martin Luther King Blvd., Ste 189 L, Use the California Relay Service 711 + the number you need. PDF schedule. website is For example, if the cost of a monthly pass were $217, the riders $117 payroll deduction (ticket price of $217 minus $100 subsidy from Chapman University) would not be taxed. Review the Rail 2 Rail information page before deciding to use Amtrak. LASD METROLINK BUREAU. Where can I make a payment to replenish my accounts? Chief Of Staff. She is also the agencys Equal Employment Opportunity Officer. Metrolink is in the sectors of: Freight Delivery. Will I be refunded if I do not use the pass? What must I do to ensure that my emergency ride will be reimbursed? Should I tip the taxi driver with my own money? Is there a digital OCTA U-Pass Card available? With 547 route miles connecting Southern California and an average trip length of 37 miles, Metrolink service provides a more relaxing, productive, cost-effective, and faster alternative to. She was also Vice President of Corporate Communications at Univision Communications - the country's largest provider of Spanish-language content. During my January 2016 visit, park service staff said that the upper floors would soon be accessible via an elevator, but the work could take 1-2 years to complete. Transport equipment or boxes up to 25lbs. Only emergency rides that meet the criteria defined as GRH program emergencies can be reimbursed. News about Metro, including thelatest projects, upcoming events, service information and more. *The Metrolink 5-Day Flex Pass is only available through Metrolink Mobile App. Chapman University does not subsidize Amtrak tickets. Elisabeth Lazuardi is Senior Manager, Audit at Metrolink responsible for overseeing and managing the Internal Audit team to conduct audits in accordance with Board of Directors-approved Annual Audit Plan and in compliance with auditing standards. Metro Transit - We're here to get you there Public transit in the St. Louis region includes MetroBus routes in eastern MO and southwestern IL, MetroLink light rail, and Metro Call-A-Ride paratransit She has held leadership roles at the County of Riverside, City of Dallas, L3Harris, EDS, and Dallas Area Rapid Transit. Californias Gold Exhibit and Huell Howser Archives. And it can also help you know if your scheduled trip has been cancelled. When completing the form, new riders should select CQC Request; for recurring riders, select CQC Renewal.. Emergencies may vary from an employee having to work late, to a family emergency that requires the employee to return home mid-day. He also was Chief Rail Engineer for North County Transit District (NCTD)in San Diego County and Senior Supervising Engineer to the Orange County Transit Authority (OCTA) for Parsons Brinckerhoff. 2023 Southern California Regional Rail Authority. still usable without JavaScript, it should be enabled to enjoy the full interactive experience. Excellence, Industry Alliances and TheRideshare Program promotes alternative modes of transportation to campus with the goal of reducing the number of single rider cars on the road, thereby easing traffic and reducing environmental pollution. All rights reserved. Personal information, as defined by the Freedom of Information and Protection of Privacy Act (FIPPA), including name, contact information, and opinions/comments, is collected under the authority of the Metrolinx Act, 2006, and in accordance with FIPPA. How will I know if my balance is below the required amount? There is a flat $100 subsidy applied towards the pass cost for all Chapman staff, faculty, and students, regardless of how far Panthers are traveling. Being sent home from work early for any reason other than is specified in the rules as a valid GRH emergency. To file a service complaint, customers may contact Metro using any of several different methods: All submittal methods will result in the Customer Relations department receiving the complaint information and entering it into the customer comment data base, which documents every complaint received and all related follow-up activities. Calculator, Californias Gold Exhibit and Huell Howser Confirmed by Houston City Council. As CXO, Bahr brings her expertise in customer relations, communications, marketing, and customer experience to oversee the organization's commitment to putting customers first in regional passenger rail. A taxi or ride from a transportation network company (TNC), such as Uber or Lyft, would probably be the best GRH option under these circumstances. Hard copy applications will not be accepted or reviewed. The Secure Platform Plan (SPP) is part of a multi-tiered plan to grow ridership on the Metro Transit system by creating a more secure transit environment. An accomplished executive, Rodriguez has worked in several prominent roles including Communications Director for First Lady Laura Bush, Deputy Mayor for Los Angeles Mayor Richard Riordan, and President and CEO of LA 2000, the Host Committee for the 2000 Democratic National Convention in Los Angeles. Arnold Hackett is Chief Financial Officer of Metrolink. Personal information you provide will be used, as requested, to respond to your enquiries; register you for a live event; book a meeting with a Metrolinx representative; allow you to participate in a survey; add you to an e-mail list that may send promotional messages; or otherwise provide you with a personalized experience. Once your request form and payment are complete, send your completed form and receipt (if applicable) to Shes held C-suite positions at the Port of Long Beach and Los Angeles County Metropolitan Transportation Authority (Metro). Fornelli directs staff and teams of consultants on the delivery of Metrolinks capital programs including rehabilitation, new capital expansion and third-party projects. If I use a rental car, can I return the car near my home? yadkin county sheriff election 2021,