AKM POLYTECHNIC COLLEGE |KANNANALLOOR |KOLLAM

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Grievance Cell

AKM Polytechnic College is committed to providing a safe, fair and harmonious learning and work environment. Grievance Redressal Cell was set up at our Institution in accordance with the AICTE Regulation Act 1987 (AICTE Notification F.No. 37-3/legal 2012 dated 25/05/2012), for handling day-to-day grievances related to students and parents.

Grievance Redressal Cell facilitates the resolution of grievances in a fair and impartial manner involving the respective Department /Institute (dealing with the substantive function connected with the grievance), maintaining necessary confidentiality, as the case may be. Any stakeholder with a genuine grievance may approach Grievance Redressal Cell to submit his/her grievance send through e-mail principal@akmpoly.ac.in. Students grievance will be redressed as earlier as possible based on the nature of the issue.

Our Institution, AKM Polytechnic College has decided to provide Good mechanism to the students for redressal of their grievances with regard to their complaints on academic and non-academic matters, grievances related to assessment, victimization, attendance, charging of fees, conducting of examinations, harassment by colleague students or teachers etc. If any complaintent is not satisfied with the action taken by the Grievance committee the complaintent can take up the matter with the appellate authority Prof. M. Abdul Rasheed, Dean | AKM Polytechnic College

Objectives

To ensure a fair, impartial and consistent mechanism for redressal of varied issues faced by the stakeholders.
To uphold the dignity of the Institution by promoting cordial Student-Student relationship, Student-teacher relationship, teacher-teacher relationship.
To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the College campus.
To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality.
To ensure that the views of each grievant and respondent are respected and that any party to a grievance is neither discriminated against nor victimized.
To advise stakeholders to respect the right and dignity of one another, and not to behave in a vindictive manner towards any of them for any reason.

Grievances Category

Academic and Non-Academic
Grievance related to Assessment and Victimization
Grievance related to Attendance and charging of fees
Grievance regarding conducting of Examinations
Harassment by colleague students or the teachers, etc.

PROCEDURE FOR REDRESSAL OF GRIEVANCES

An aggrieved student who has the Grievance or Grievances shall submit the grievance to Students Grievance Redressal Cell (SGRC) through online (ERP). The Nodal officer has to verify the Grievant information given by the applicant and according to the Grievance level, first discuss the members of SGRC, after verifying the facts will try to redress the grievance within a reasonable time, preferably within a week of the receipt of online application. If any complainant is not satisfied with the action taken by the principal as per the report of SGRC, the complainant can take up the matter with the Appellate Authority of SGRC.
If the student is not satisfied with the redressal offered by the Institute level and the appellate authority and feel that his/her Grievance is not redressed, he/she can submit an appeal to the Directorate of Technical Education Department through proper channel within a week from the date of receipt of decision with the relevant details.
While dealing with the complaint, the committee at all levels would observe law of natural justice and hear the complainant and concerned people.
While passing an order on any Grievance at any level, the relevant provisions of Act/Regulations would be kept in mind and no such order would be passed in contradiction of the same.
The student will submit the application of Grievance or appeal to the Institute level committee or State Board Committee/Directorate of Technical Education Department/AICTE, as the case may be, through the head of the Institution.

Grievance Cell

Objectives

Grievances Category

TYPE OF GRIEVANCE SPECIFICATION

PROCEDURE FOR REDRESSAL OF GRIEVANCES

Documentation